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Safety and Sanitization
The safety and security of our owners, guests, and team is our top priority. As always, we are taking diligent efforts to maintain the highest standards of cleanliness and hygiene at our properties. We closely monitor the cleaning and sanitization guidelines from the United States Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) regarding the coronavirus (COVID-19), to ensure our team is following them.
Our regular cleaning and sanitization procedures are designed to combat a broad spectrum of viruses, including COVID-19. We have expanded on them to provide an additional level of sanitization to help fight this virus. In addition, we have reinforced our training for cleaning and sanitizing, along with personal hygiene for our team, to ensure best practices are being followed.
Supporting our team and keeping them safe is vital for us to provide an effective cleaning program at all our properties.
Handwashing: Being essential to fighting against the transmission of many viruses and bacteria, our team is reminded regularly to follow proper handwashing practices.
Use of PPE: Our team is required to wear a new pair of gloves while cleaning each unit, ensuring that we do not cross contaminate while cleaning.
Social Distancing: Smaller units are typically cleaned by one housekeeper. When it is necessary to have multiple housekeepers clean a property, they follow preventative social distancing practices. If a team member reports an illness, they are required to stay home until symptom free, to ensure all other members stay healthy.
Having the right products and processes in place to ensure each unit is cleaned to the highest standards is a must for all of our properties, especially during the fight against COVID-19.
Sanitizing Products: Each property’s hard and soft services are cleaned and sanitized with products recommended to be used for COVID-19, including the use of some hospital-grade sanitizers.
Guest Rooms: Each property is cleaned and sanitized after every check out before another guest is allowed to check-in.
Public Spaces: Our team has increased the frequency of cleaning and sanitizing public spaces including: elevators, door handles, light switches, and room keys.
We are entrusting that owners and guests will also apply smart principles and hygiene practices during this time. It is important to ensure we are all doing our part, to limit potential spread and contact to all parties involved, during these very unique times we are experiencing.
We will continue to closely track recommendations by the CDC and WHO and will adjust our processes as advised.
Current Cancellation Information
While we certainly understand your concerns on travel, specifically in light of recent developments with the World Health Organization, The US Government, and the State of Michigan on international travel concerns and increased personal hygiene, Northern Michigan Escapes has updated our cancellation policy.
At this time, we are unable to void or make exceptions to our standard cancellation policies for those arriving after April 15. Our cancellation policy is as follows:
A handling fee of 20% of the total reservation cost-per-unit will be charged on cancellations made more than 60 days prior to arrival. There are no cancellations or modifications to reservations within 60 days of arrival. Also, partial or pro-rated refunds are not available in cases of weather, lack of snow, poor skiing conditions, health issues or transportation delays.
For guests who have purchased travelers insurance, please note that you will still be responsible for paying any cancellation fees, and then you will be responsible for filing your claim with the travelers insurance carrier to receive any refunds due to you. If you have questions about your travelers insurance policy please contact them directly as we do not have any information on your policy. For guests who purchased travelers insurance through Northern Michigan Escapes direct bookings, you may contact 866-999-4018. If you purchased travelers insurance through a third party booking site you will need to contact the company you purchased your reservation through to locate the appropriate number of the insurance policy and carrier of your policy.
We are closely monitoring government directed guidelines. We will re-evaluate our policies at appropriate times based on these guidelines.