Call Us for Questions or Reservations: (231) 459-4257    |    Contact Us

Assistant General Manager

Your Future Career

A Northern Michigan Escapes Assistant General Manager helps investment property owners and homeowners in preserving and increasing the value of their investments. This candidate would manage the day-to-day operations at the Edgewater Inn. We are looking for a mature, hardworking, and seasoned professional who is friendly and customer service oriented. If you are energetic and enjoy working in a fast-paced environment while being a part of a strong and dependable team, this job is a perfect fit for you. While serving in this role, your responsibilities would include, but are not limited to:

Marketing

  • Assist Director of Reservations in keeping properties occupied with qualified clients through advertising.
  • Perform lead follow up communications.

Guest Relations

  • Enforce terms of rental agreements.
  • Respond to client reviews.
  • Resolve escalated guest complaints.
  • Greet clients and assist guests during the check in and out processes and other front end duties when needed including instances of staff shortages and during shoulder seasons.

Facilities Management

  • Assist in the creation and management of service orders for maintenance and repairs Assist with negotiating contracts with vendors, regularly inspect the property to ensure it is in good working order, quickly resolve emergency maintenance issues.
  • Document operational tasks and reporting to upper-level management.
  • Acts as a responsible steward and liaison between owner and contractors to ensure completion of outsourced tasks.
  • Performing various cleaning and laundry duties when needed including instances of staff shortages and during shoulder seasons.

Owner Relations

  • Develops and manages relationship with property owner on vacancies, tenants, the physical condition of the property, financial issues.
  • Provides instruction in owner portal and assists with owner stay holds as necessary.

What We’re Looking For

 

  • Education:High School Diploma or GED equivalent requited, Associate's degree preferred
  • Ideal Experience:Minimum 1-2 years of experience in leading or supervising the activities of other staff

Essential Functions

 

  • Developed interpersonal, communication and management skills
  • High level of organization and attention to detail
  • Strong work ethic
  • Competence with office management software and Apple computer
  • General knowledge of financial reporting
  • Familiar with applicable local, state, and federal laws and regulations

Physical Requirements

 

  • Ability to walk, bend, stand, sit, lift up to 20 pounds with or without assistance, stretch/reach, hear, see, hand/finger dexterity and drive a vehicle.
  • Must be free of physical limitations. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions in accordance with applicable laws.

Schedule

Candidate will be expected to perform the duties required by the role on a full-time basis and devote all reasonable efforts to ensure the role is adequately performed including working weekdays, weekends and some holidays with variation based on occupancy / season.

What We Offer

We care about our employees and want each one to feel valued and appreciated. Position would include the following benefits:

  • Health Care
  • Paid Time Off (PTO)
  • Simple IRA
  • Simple IRA match
  • Supplemental Pay: Eligible for end of year bonus

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Position Specifications

  • Location:Charlevoix, Michigan
  • Reports To:General Manager
  • Status: Full Time; Exempt
  • Salary Range: Commensurate with qualifications and experience

Upload Your Resume

Share This Job Opening

About Us

Northern Michigan Escapes, with offices in Boyne City, Charlevoix, and Traverse City, is Northern Michigan’s Premiere Vacation Home Advisory Services Firm. Our rapidly growing company is seeking an experienced property management professional to serve as Housekeeper in the Boyne City / Charlevoix area. Northern Michigan Escapes has more than 250 vacation rentals in Northern Michigan, including condo units at the Edgewater Inn, Water Street Inn, North Shore Inn, and Pointes North Inn, as well as private homes throughout all of Northern Michigan. Northern Michigan Escapes has become the go-to source for Northern Michigan visitors looking for condos, resort homes, and private homes in the area.