Call Us for Questions or Reservations: (231) 459-4257    |    Contact Us

Front Desk Associate

Your Future Career

A Northern Michigan Escapes Front Desk Associate would work out of both the Pointes North Inn and the Edgewater Inn. We are looking for mature, hardworking, and seasoned professionals who are friendly and customer service oriented. If you are energetic and enjoy working in a fast-paced environment while being a part of a strong and dependable team, this job is a perfect fit for you. While serving in this role, your responsibilities would include, but are not limited to:

  • Greet clients and assist guests during the check in and out processes; assuring they are attended to within a timely and professional fashion
  • Maintain a clean and organized front office and lobby area and when necessary, assist with laundry duties
  • Process reservation payments from guests
  • Provide guests with information concerning hotel policies, amenities and services
  • Serve as an industry professional with punctual, friendly, and responsible customer service
  • Provide written and verbal correspondence to upcoming and in-house guests in-person, via email and over the phone
  • Create, modify and cancel reservations on computerized reservation system
  • Provide consistent documentation and communication to Manager(s)

What We’re Looking For

 

  • Ideal Experience:1 year of front desk experience

Essential Functions

 

  • Candidate must be able to work collaboratively and efficiently within the team as well as the ability to work independently with minimal supervision
  • Candidate must be able to multitask with accuracy, efficiency and attention to detail and demonstrate the ability to follow directions thoroughly
  • Candidate must possess strong time management skills and have a high attention to detail
  • Candidates must communicate effectively with teammates, guests and associates

Physical Requirements

 

  • Ability to walk, bend, stand, sit, lift up to 10 pounds with or without assistance, stretch/reach, hear, see, have functional hand/finger dexterity and navigate stairs.
  • Must be free of physical limitations. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions in accordance with applicable laws.

Schedule

  • Candidate must be available for flexible scheduling to meet the needs of the department including weekends, holidays, possible evenings, in addition to weekdays
  • Candidate will be expected to perform the duties required by the role and devote all reasonable efforts to ensure the role is adequately performed.

What We Offer

We care about our employees and want each one to feel valued and appreciated. This position would be provided with the following benefits:

  • Generous Paid Time Off (PTO)
  • Eligible for end of season and end of year bonus.
  • Simple IRA
  • Simple IRA match

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Position Specifications

  • Location:Charlevoix
  • Reports To:Portfolio Manager
  • Status: Part Time and/or Full Time; Non-exempt
  • Salary Range: Commensurate with qualifications and experience

Upload Your Resume

Share This Job Opening

About Us

Northern Michigan Escapes, with offices in Boyne City, Charlevoix, and Traverse City, is Northern Michigan’s Premiere Vacation Home Advisory Services Firm. Our rapidly growing company is seeking an experienced property management professional to serve as Housekeeper in the Boyne City / Charlevoix area. Northern Michigan Escapes has more than 250 vacation rentals in Northern Michigan, including condo units at the Edgewater Inn, Water Street Inn, North Shore Inn, and Pointes North Inn, as well as private homes throughout all of Northern Michigan. Northern Michigan Escapes has become the go-to source for Northern Michigan visitors looking for condos, resort homes, and private homes in the area.

Please click the button for specific information on our Policies, Procedures, and Covid19.Learn More
+ +