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Frequently Asked Questions

Where can I find your terms and conditions?

You can read our terms and conditions on our website here.

What is your cancelation policy?

Cancellations made more than 60 days prior to arrival assessed a 20% handling fee. No cancellations or changes allowed within 60 days of arrival. Weather, lack of snow, poor skiing conditions, health difficulties, or transportation delays do not qualify for partial or pro-rated refunds. No cancellations on important holidays (Christmas, New Years, Presidents Week). We strongly advise getting travel insurance. Please call CSA Insurance at 1-866-999-4018 if you have any queries about coverage.

What are the check-in and check-out times?

The check-in time is 4 pm unless you bought an early check-in at 1:00 pm. The check-out time is 10 am unless you bought a late check-out at 1:00 pm.

Do you offer early check-ins and late check-outs?

Peak Seasons: Because of Covid, we can’t allow early check-ins or late check-outs.

If the unit is available, you can stay there during the non-peak season. Email or call us to find out if we have an early or late check.

Early check-in and late check-out cost $100. This would change your check-in and check-out times as shown below:
The early check-in time: 1:00 pm instead of 4:00 pm.
Check-out time: 1:00 pm instead of 10:00 am

What is your smoking policy?

We do not permit smoking in any residence or its property. A $500 fee is immediately charged if evidence of smoking is detected.

What is your damage protection policy?

A non-refundable $39 booking fee replaces a security or damage deposit. This covers accidental property damage up to $1,000 for you and your traveling companions. This is more easier and less expensive for our guests. The original booking charge is far lower, and there is no post-stay dispute with the owner. Violations of the maximum occupancy or “No Pets” restrictions may result in post-stay costs. No coverage is willingly offered unless you protect the damaged property to the best of your ability. Northern Michigan Escapes must be immediately notified in writing with pictures.

How much do I owe when I book a vacation rental and when is it due?

If you book more than 60 days in advance, you’ll pay 50% of the total. The other half is instantly required 60 days before arrival. You pay the entire cost if you book less than 60 days in advance.

Can I add a day on to my reservation?

Absolutely! So long as the property is available. Please call (231) 459-4257 to confirm or amend your reservation.

When will I get the home address and information on how to access the property?

We send arrival instructions through email. We send arrival instructions through email. On Mondays, we email arrival instructions.

Not received your arrival instructions by the weekend? Check your Junk Mail folder.

If they don’t arrive within a week, please phone (231) 459-4257.

Do you offer travel insurance?

We do! Unlike hotels, vacation rentals need non-refundable deposits. That’s why we strongly advise getting travel insurance to cover any unforeseeable concerns before or during your trip.

If you cancel your trip for an approved cause, CSA Insurance can reimburse you up to 100%. CSA, also known as Generali is a 3rd Party Travel Insurance company, whom we partner with. Travel insurance is only 6.95 percent of your total booking charge. Please call CSA Insurance at 1-866-999-4018 if you have any queries about coverage or visit their website: 

Travel insurance is optional and can be instantly purchased at the time of booking. To add travel insurance to an existing reservation, please call (231) 459-4257 or contact Generali directly.

We're staying at a Boyne Mountain property. Do we have access to their pool and other sponsored activities?

No, you don’t get to use those amenities when you book through us. However, you can pay to go to the Avalanche Waterpark at Boyne Mountain, but it’s not free. There are also two nearby beaches: Deer Lake beach, which is on Boyne property, and Young State Park beach, which is on state land (6 miles from Boyne Mountain)

What types of appliances and amenities are at the property?

Because each home we manage is independently owned, check the amenities list for your specific property on our website.

Can I bring a pet?

Please note that our properties do not allow pets unless they explicitly say pet-friendly. In addition, you will pay the applicable pet fee mentioned on your reservation confirmation.

Do you allow social events?

In order to be considerate of our neighbors, large gatherings and social events aren’t allowed at our homes or condos. All of our properties don’t allow weddings, birthday parties, and receptions. The guest will have to pay extra for cleaning and any fines the owner has to pay.