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Third Shift Front Desk Associate

Your Future Career

We are looking for a mature, hardworking, and professional individual who is friendly and customer service oriented. While serving in this role, your responsibilities would include, but are not limited to:

  • Serve as an industry professional with punctual, friendly, and responsible customer service to both guests and owners during the evening hours
  • Provide written and verbal correspondence to upcoming and in-house guests in-person, via email and over the phone
  • Maintain a clean and organized front office and lobby area
  • Manage linens including washing, drying, folding and stacking/organizing
  • Provide guests with information concerning hotel policies, amenities and services
  • Process reservation payments from guests
  • Create, modify and cancel reservations on computerized reservation system
  • Provide consistent documentation and communication to Manager(s)

What We’re Looking For

 

  • Ideal Experience:1 year of front desk experience

Essential Functions

 

  • Candidate must be able to work efficiently and independently with minimal supervision
  • Candidate must be able to multitask with accuracy, efficiency and attention to detail and demonstrate the ability to follow directions thoroughly
  • Candidate must possess strong time management skills and have a high attention to detail
  • Candidates must communicate effectively with teammates, guests and associates

Physical Requirements

 

  • Ability to walk, bend, stand, sit, lift up to 20 pounds with or without assistance, stretch/reach, hear, see, have functional hand/finger dexterity and navigate stairs.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions in accordance with applicable laws.

Schedule

  • Candidate must be available for evening hours during both the week and weekends including holidays
  • Candidate will be expected to perform the duties required by the role and devote all reasonable efforts to ensure the role is adequately performed.

What We Offer

We care about our employees and want each one to feel valued and appreciated. This position would be provided with the following benefits:

  • Generous Paid Time Off (PTO)
  • Eligible for end of season and end of year bonus.
  • Simple IRA
  • Simple IRA match

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Position Specifications

  • Location:Charlevoix
  • Reports To:Assistant General Manager
  • Status: Full Time; Non-exempt
  • Salary Range: Commensurate with qualifications and experience

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About Us

Northern Michigan Escapes, with offices in Boyne City, Charlevoix, and Traverse City, is Northern Michigan’s Premiere Vacation Home Advisory Services Firm. Our rapidly growing company is seeking an experienced property management professional to serve as Housekeeper in the Boyne City / Charlevoix area. Northern Michigan Escapes has more than 250 vacation rentals in Northern Michigan, including condo units at the Edgewater Inn, Water Street Inn, North Shore Inn, and Pointes North Inn, as well as private homes throughout all of Northern Michigan. Northern Michigan Escapes has become the go-to source for Northern Michigan visitors looking for condos, resort homes, and private homes in the area.

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